FAQs
have any questions for us?
Have questions about how our dispatch and translation services work? We have compiled answers to the most common inquiries we receive from medical providers and legal professionals. Browse the topics below, or reach out to us to discuss the specific linguistic needs of your next assignment.
What types of documents do you translate?
We offer comprehensive translation services for virtually any document type. Our capabilities range from personal and administrative paperwork, such as citizenship and immigration applications, to highly sensitive medical records, corporate contracts, and complex legal filings. No matter the document, we ensure the original context, tone, and exact terminology are preserved.
How do I get a quote?
Requesting a quote is simple and hassle-free. You can submit your project information directly through our Contact page. To ensure the most accurate pricing, please include a clear scope of work, the specific language pair required, and any desired deadlines. For translation requests, please also indicate the word count and attach the source files. Our dispatch team will review your requirements and provide a customized quote promptly.
How long do translations take?
Turnaround time depends on the length, technical complexity, and formatting requirements of your document. Standard translation projects are typically completed within 2 to 3 business days, while short administrative documents or single-page certificates can often be delivered within 24 to 48 hours. For extensive legal filings or detailed medical records, we provide an exact estimated completion date with your initial quote. Rush services are also available for urgent timelines.
Is there a minimum requirement of hours?
Yes, all on-site medical and legal interpretation assignments require a standard 2-hour minimum. This industry-standard practice ensures our specialized interpreters can dedicate the appropriate time to your proceedings, accounting for early arrivals, check-in procedures, and unpredictable scheduling delays. It allows our professionals to focus entirely on facilitating accurate communication without the pressure of rushing to another appointment.
Do you provide certified translations?
Yes, we provide fully certified translations for all official documents. A certified translation includes a signed statement from our qualified translators attesting to the precise accuracy and completeness of the work. These are rigorously formatted to meet the strict regulatory requirements of government agencies, courts, and financial institutions. Whether you are submitting immigration papers, business contracts, or academic transcripts, our certified translations ensure your documents carry the official legal weight necessary for acceptance.
What languages do you support?
We specialize in providing highly qualified, on-site interpreters for Spanish-to-English, English-to-Spanish, and French assignments. In addition to our core in-person offerings, we maintain a robust network of remote linguists, allowing us to support a wide variety of other languages via our over-the-phone interpretation (OPI) services.
Is my data and document secure?
The security and confidentiality of your documents are our highest priorities. We employ robust security measures to safeguard confidential information, utilizing secure file transfer methods and strict access controls to prevent unauthorized document access. For our healthcare clients, we ensure full adherence to the Health Insurance Portability and Accountability Act (HIPAA) to protect Protected Health Information (PHI). Furthermore, all of our specialized linguists and project managers are bound by legally binding non-disclosure agreements (NDAs) to guarantee your sensitive information remains entirely confidential.
Can you handle large volume projects?
We have the infrastructure and professional network to efficiently manage high-volume translation projects and complex interpretation dispatching. For extensive document translations—such as large-scale legal discovery or complete medical charts—we utilize dedicated project managers and collaborative teams of specialized linguists to ensure consistent terminology and rapid turnaround times. For high-volume interpreting needs, our dispatch team can seamlessly coordinate multiple professionals across various locations and languages.